Mid-Columbia Center for Living Consumers

MCCFL is committed to partnering with you for recovery, independence and growth. Good communication is an important part of our working together successfully. If you have comments or concerns about the services you or your family are receiving, we want to hear from you.

Hearing from you helps us improve our services to you. We will make every effort to resolve the issue.

  • — We encourage you to first talk with your provider (clinician or care coordinator). They are usually in the best position to respond.
  • — You can tell anyone who works for Mid-Columbia Center for Living.
  • — You can fill out a Consumer Grievance/ Comment Form found in the table below, or in any MCCFL reception area. Feel free to turn into reception staff or mail to:

Mid-Columbia Center for Living
1060 Webber Street
The Dalles, Oregon 97058

If your concern is not resolved to your satisfaction or you would like more information, please call the Compliance Officer at (541)296-5452 Ext. 5022

We will get back to you, either verbally or in writing, regarding your grievance.

Comment Forms

MCCFL Comment Forms Oregon Health Plan Complaint Form
English Form English Form
Spanish Form Spanish Form

Important

The grievance processes are considered private. You will be contacted as soon as possible after we hear from you. If a response to your grievance is requested or required, a formal decision will be made by the Complaints and Compliance Officer or designee usually within 5 working days from receiving the grievance and after an investigation into the grievance is made. If a written decision cannot be made within 5 working days, a written explanation and expected date will be sent to the individual filing the grievance not to exceed 30 calendar days from the date the complaint was received.

If you have a concern, or grievance that may cause harm please ask for expedited processing.

You have the right to a State of Oregon Department of Human Resources fair hearing at any time. You also have the right to have a National Alliance for the Mentally Ill (NAMI) representative present during this process or a representative from Oregon Family Support Network (OFSN).

Other Resource Contact Information:

You also have the right to file the grievance directly:

Oregon Health Plan (OHP) Members

— The Division/OR Health Authority (800) 375-2863

Sherman County OHP

— Greater Oregon Behavioral Health (800) 493-0040

Hood River and Wasco OHP

— Pacific Source Coordinated Care Organization (888) 431-4135

Other Resources

— Disability Rights Oregon (503) 243-2081

— The Governor’s Advocacy Office (503) 945-6904

Let’s Connect

Have questions or need support? We’re here for you.

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