Admissions
You can start by calling our main office or visiting in person during business hours. Our team will guide you through the intake process and help determine which services best meet your needs.
We typically need your contact information, insurance details (if applicable), and a brief description of your needs. Additional forms will need to be completed prior to your first appointment.
Referrals
No. For most insurers we accept, you do not need a referral to start services.
Referrals can be submitted via fax or by emailing referralcoordinators@mccfl.org. You can also complete this referral form and email or fax it to us.
Fax numbers:
- 541-386-6075 Hood River
- 541-296-9418- The Dalles & Sherman County
Payment
We accept Medicaid, Medicare, Regence, Moda, and PacificSource Health Plans.
Telehealth
MCCFL currently offers this service using Microsoft Teams, a secure, HIPAA-compliant platform with chat, video, and voice capabilities.
To join a Telehealth session with your clinician, you’ll need:
- An email address
- A computer, tablet, or mobile phone with:
- An external or integrated webcam
- An external or integrated microphone
For optimal performance, use an internet connection with at least 10 Mbps bandwidth. Check your internet speed here.
Click the unique link sent to you by your provider via email. Choose Join as a guest, enter your name, and join—on mobile, tablet, or computer.
For best results, use the Teams app or Teams on the web
More detailed instructions are available here:
You can check your computer’s quality, media access and connectivity here
Privacy
We follow all HIPAA regulations and use secure systems to safeguard your personal and health information.
We understand this is a small community. If you know someone who works here, just let us know, and we will ensure they are blocked from accessing your information.
Yes, you can request a copy of your records by contacting our records department.
Only authorized MCCFL staff involved in your care have access to your information unless you provide written consent to share it.
Appointments
Call our office during business hours to schedule or cancel. We appreciate at least 24 hours’ notice for cancellations.
If weather conditions make travel unsafe, we may close offices or switch to telehealth appointments. Updates will be posted on our website and social media.
Medication Management
Prescriptions are provided by our licensed prescribers after an evaluation. You’ll need an appointment for medication management services.
Yes, refills can be requested through your prescriber or by calling our office. Please allow 48 hours for processing.
Contact your prescriber or our nursing staff for any medication-related questions or concerns.
Age of Consent in Oregon
In Oregon, youth who are 14 or older can choose to start outpatient mental health or substance use treatment without a parent or guardian’s permission. We encourage family involvement whenever possible, but if a young person prefers privacy, we respect that choice while still providing support and care.
Language & Accessibility
MCCFL provides free language assistance services, including interpreters and translated materials, for clients who do not speak English or prefer another language. We also have clinicians who speak Spanish fluently and make every effort to schedule Spanish-speaking clients with providers who can deliver care in their preferred language.
Yes, we provide accommodations for individuals with disabilities, including accessible facilities and assistive technology. Please let us know your needs when scheduling your appointment.
Let’s Connect
Have questions or need support? We’re here for you.
Start Your Journey With Us
Ready to begin mental health or recovery services? Our team is here to make getting started simple and supportive.
