THIS POSTION REQUIRES WORK ON WEEKDAY EVENINGS AND ON SATURDAYS. PROVISIONAL STATUS POSITIONS DO NOT EXCEED SIX (6) MONTHS IN DURATION; THEY ARE NOT ELIGIBLE FOR MCCFL BENEFITS.
GENERAL STATEMENT OF RESPONSIBILITIES: The Business Service Specialist performs a full range of clerical and administrative work in direct support of agency work flow and clinical staff. This position performs a wide variety of standard office support duties including reception, scheduling, posting payments, word processing and data entry. Specialized clerical duties may be added depending upon location.
TO APPLY: Apply using the links on this page, or contact MCCFL Human Resources,419 E Seventh Street, #207, The Dalles, OR (541) 296-5452 x8107, firstname.lastname@example.org. A signed, completed application is required; submission of a resume is optional and does not replace the application form. Please return your application to the attention of the MCCFL Human Resources Office at the address noted above. For first consideration, please submit application materials no later than 8:00 a.m. on the date of first screening. MCCFL is an Equal Opportunity / ADA Employer.
Due to the volume of applications received, we regret that we can contact only those applicants who are invited to interview. If you are not contacted for an interview, please know that we are grateful for your interest in employment opportunities at MCCFL!
The following list includes the essential functions of the position. It does not include, however, all of the responsibilities the position may be asked to perform.
- Provide general reception services in a clinic or office setting. Serve as initial contact for clients and visitors in-person and by telephone. Greet arrivals and callers; screen and route calls; provide general information. Operate multi-line telephone and voice mail system; ensure that calls are transferred and messages are properly delivered. Serve as emergency call screener as assigned.
- Perform a variety of word processing duties. Prepare forms, correspondence, reports, letters, and other material from rough draft or verbal instruction with reasonable speed, accuracy and timeliness.
- Maintain clinician scheduling in electronic system.
- Schedule client appointments; obtain completed intake paperwork; obtain insurance information for billing purposes. Inform client of associated fees; collect and post payment; issue receipt. Review account with client and provide explanations, as needed.
- Scan client documents into electronic health record; ensure that documents are properly scanned; ensure confidentiality and security of all records within scope of responsibility.
- Open, date-stamp, and distribute incoming mail; prepare outgoing mail. Ensure that postage meter is loaded with adequate postage to meet business needs.
- Assist clients with voter registration, as requested. Ensure that forms are complete; forward forms and records to appropriate agencies; maintain associated records.
- Ensure that all office equipment is in proper working order; assist staff with troubleshooting equipment malfunctions; report unresolvable issues to the Office Manager.
- Prepare the front office at the beginning and end of the business day; follow opening and closing procedures and processes; ensure that confidential information is secure. Prepare bank deposits, as assigned.
- Provide back-up for other Business Service Specialists, as assigned.
- Regular and reliable attendance; timely and professional communication; confidentiality.
Any qualifying combination of education, licensure and experience that demonstrates the ability to perform the duties of the position is qualifying. This would typically include:
- High school diploma or GED and two (2) years of journey-level office support or secretarial experience.
- Accurate keyboarding of at least 40 words per minute.
- Relevant work experience in a medical setting is desired.
- Bilingual fluency Spanish/English is desired.
- Must possess a valid Oregon or Washington Driver’s license and be insurable for infrequent travel between business offices, or possess an alternative reliable mode of transportation.
- Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 – 407-007-0370.
OTHER REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge: Knowledge of the principles and practices associated with modern clerical support work; knowledge of business English and grammar; knowledge of medical terminology and electronic health record systems; knowledge of basic bookkeeping; strong knowledge of standard office equipment and multi-line telephone systems; general knowledge of symptoms and challenges faced by people with mental illness; general knowledge of community resources available to mental health consumers.
Skill: Strong skill in keyboarding and data entry; strong skill in the use of standard office software, including MS Excel and Word; skill in the use of database software.
Ability: Ability to understand and effectively apply the concepts and practices of a trauma-informed philosophy in performing the work. Ability to work within strong professional ethics and rules of confidentiality to provide effective services. Ability to project a positive, professional image of MCCFL; ability to maintain a strong service orientation; ability to organize and execute work to maintain an effective work flow in the office; ability to discern appropriate responses and alternatives, and apply judgment within established parameters; ability to follow established procedures and work productively under general supervision; ability to work with grace and good humor, sometimes in difficult interpersonal exchanges with clients; ability to work cooperatively with other departments and community partners; ability to communicate effectively, both orally and in writing and within Sanctuary Model guidelines; ability to establish and maintain harmonious work relationships with co-workers at all levels of the organization, consultants, contractors, community partners, and consumers.
While performing the essential duties of this job, the employee is regularly required to sit; talk and hear; use hands and fingers and handle or feel; reach with hands and arms; and push and/or pull. The employee is required to stand; and occasionally stoop, kneel or crouch, climb or balance, and lift up to 25 pounds. This positon requires the ability to effectively use a keyboard and mouse, at times for extended periods, as well as the ability to operate standard office equipment. Specific vision abilities required by this job include close vision, peripheral vision, distance vision and the ability to adjust focus. This positon may require infrequent local travel, as directed.
Work is performed in an office environment and the noise level is usually moderate, but occasionally may be exposed to loud noise such as raised voice levels and alarms. This position is may be exposed to the everyday risks or discomforts which require normal safety precautions typical of such places as an office (i.e., moving mechanical parts, airborne particles, and electrical shock).
This position works under the supervisory leadership of the Office Manager.