The Case Manager 1 provides journey-level case management services to assigned clients. This position assesses eligibility, assists clients in accessing services, and collaborates with Agency professionals in case planning and service coordination.
This position provides case management services to youth and adult clients in Sherman County. The position also provides administrative support as noted below in the Essential Responsibilities section.
TO APPLY: Use the links at the left-hand side of the page to download and submit your application. Otherwise, contact the HR office at MCCFL 419 E Seventh Street, #207, The Dalles, OR (541) 296-5452 x8107. A signed, completed application is required; submission of a resume is optional and does not replace the application form. MCCFL is an Equal Opportunity / ADA Employer.
The following list represents the essential responsibilities (functions) of the position. It does not, however, represent all of the duties the position may be asked to perform.
- Provide case management services to all assigned clients. Services are provided in a variety of community settings, with consideration to client preference.
- Assess eligibility of potential clients utilizing agency standards and processes. Assist clients in acquiring services and resources needed to achieve treatment goals and maintain independence within the community. Coordinate with other community partners to develop, provide, and maintain a rich array of services and resources for clients. Provide transportation for clients when required.
- Meet minimum client service productivity requirements as may be set by the Agency to meet requirements of outside funding and/or reimbursement sources.
- Actively participate in joint case planning and coordination with internal multi-disciplinary team and agency psychiatrists.
- Utilize agency clinical software system to prepare current client records and reports as necessary and required. Maintain timely and cogent progress notes and plans. Ensure that client records and other documentation are up-to-date and justify the case management services provided.
- Adhere to all clinical and MCCFL program policies and procedures. Remain updated on all applicable rules and OARs.
- Participate in all team and agency meetings as scheduled. Attend local, regional, and/or state meetings as requested by Supervisor/Program Manager. Within the scope of the position, perform duties independently in the community and promote a positive image of the agency.
- Depending upon program, this classification may provide after-hours emergency services on a 24-hour, rotating basis, such as telephone consultation, crisis intervention, and pre-hospital screening examinations if qualifications for this service are met. This position may also serve as investigator and/or examiner in involuntary commitment procedures. Such duties may be required as an essential responsibility based upon budget and/or staffing levels in specific programs and/or locations.
- Depending upon location, this classification may provide some administrative support to the team. This may include tasks such as opening and closing case files, greeting visitors and clients, screening telephone calls, etc. Such duties may be required as an essential responsibility based upon budget and/or staffing levels at specific locations.
- Regular and reliable attendance; professional communication with all contacts; confidentiality.
Incumbents in this classification must meet requirements as a Qualified Mental Health Associate (QMHA), and be certified as such by the Mental Health and Addiction Certification Board of Oregon (MHACBO). Any combination of experience and training equivalent to the following would be qualifying:
- Bachelor’s degree in social work, psychology or related human services field AND two (2) years’ responsible experience in human services; OR
- High school diploma and five (5) years of equivalent training and work experience in human services.
- Experience working with the severe and persistent mentally ill population is preferred.
- Bilingual fluency Spanish/English is preferred.
- Must possess a valid Oregon or Washington Driver’s license and be insurable for client service purposes and for travel between business offices, meetings and/or trainings.
- Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 to 407-007-0370.
OTHER REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge: Knowledge of the principles and practices associated with social service case management; knowledge of mental health assessment, treatment and service terminology; knowledge of support services planning; knowledge of symptoms and challenges faced by people with mental illness; knowledge of symptoms and challenges faced by children and adults with severe emotional disturbances; knowledge of OARs pertaining to the mental health system; knowledge of community resources available to assigned consumers.
Skill: Strong assessment skills; skill in the use of medical software; skill in the use of standard office software.
Ability: Ability to understand and effectively apply the concepts and practices of a trauma-informed philosophy in performing the work. Ability to work within strong professional ethics and rules of confidentiality to provide effective case management services. Ability to understand and apply mental health case management concepts; ability to implement skills development strategies; ability to identify, implement and coordinate the services in a service plan; ability to meet minimum client service productivity requirements as may be set by the Agency; ability to work collaboratively with other professionals and consumers in the development of service plans; ability to write and maintain timely and cogent progress notes, reports and other professional documents; ability to maintain a strong service orientation; ability to organize and effectively execute work under the pressure of meeting time-sensitive deadlines; ability to work with grace and good humor under pressure; ability to work cooperatively with other departments; ability to communicate effectively, both orally and in writing, and within Sanctuary Model guidelines; ability to establish and maintain harmonious work relationships with co-workers at all levels of the organization, consultants, contractors, community partners, and consumers.
The Case Manager must have the ability to quickly assess and respond to concerns related to interpersonal and environmental safety as well as client care. While performing the essential duties of this position, the employee is regularly required to use office automation including computer and phone system that requires fine manipulation, grasping, typing and reaching. The employee may be required to sit or stand for several hours at a time, depending on environment and need. This position may occasionally be required to lift up to twenty (20) pounds, and to kneel, reach, bend or squat while in the office or in the community. The employee should possess a valid driver’s license for vehicle travel between business offices in order to attend required meetings and/or trainings. Additionally this employee must be approved to provide transportation for clients using agency vehicles.
Work is performed in various settings, including office environment, schools, community settings and other agency stakeholder facilities. The office environment is typically with moderate stimuli and may often result in exposure to increased sensory experiences. Community settings, such as residence, schools, police precincts, respite facilities, hospitals and other public spaces may pose additional risks or discomforts which require safety precautions.