The Clinical Services Manager assumes responsibility for the development, implementation, administration and evaluation of clinical services provided within a large Agency department. This position develops an effective team to participate and promote mission and goals of the agency, and ensures that clinical documentation meets Oregon administrative, CCO and Medicaid requirements.
This position is responsible for the oversight and development of outpatient behavioral health, crisis services and Substance Use Disorder (SUD) programming for clinics in Hood River and Wasco Counties. This position liaises with community stakeholders and consumers to develop and monitor relevant programming that addresses the needs of the communities it serves. (SUD services are fully integrated into Agency behavioral health services.)
TO APPLY: Download and submit your application materials using the links at the left-hand side of the page. A signed, completed application is required; submission of a resume is optional and does not replace the application form. MCCFL is an Equal Opportunity / ADA Employer.
Due to the volume of applications received, we regret that we can contact only those applicants who are invited to interview. If you are not contacted for an interview, please know that we are grateful for your interest in employment opportunities at MCCFL!
The following list represents the essential responsibilities (functions) of the position. It does not, however, represent all of the duties the position may be asked to perform.
- Participate in the MCCFL Management Team to develop, coordinate and prioritize MCCFL mental health services.
- Ensure that clinical documentation is timely and meets Oregon administrative, CCO, and Medicaid regulations and requirements. Ensure program/staff compliance with all applicable statutes, regulations, policies and procedures and best and evidenced based practices for applicable clinical programs.
- Ensure effective and efficient use of staff and agency resources through targeted performance standards; assure that department staff fully participates in program as outlined in work plans and audits. Participate in Agency quality assurance and quality improvement activities.
- Develop and facilitate new programs and clinical practices that meet standards of Evidence Based Practices as defined by the State of Oregon and SAMSHA. Develop and recommend new and revised rules, policies, procedures, goals and priorities to respond to agency and program needs.
- Prepare bi-annual plans as required by agency and State of Oregon requirements.
- Ensure that department staff follow all electronic health record and management information system procedures; participate in ongoing system planning, development and training.
- Develop and monitor budgets for assigned programs in collaboration with the Accounting Manager. Participate in the development of revenue through grant applications, client collections, procurement of contracts, etc. as appropriate.
- Serve as trainer and consultant to other state and regional programs as approved by the Executive Director.
- Participate (as needed) in agency emergency services on a 24-hour, rotating basis. Includes telephone consultation, crisis intervention, and pre-hospital screening examinations.
- Attend community partner meetings as appropriate to keep the community informed, knowledgeable, and involved in outpatient mental health services provided by MCCFL. Attend relevant meetings at state, regional, or local level as needed.
- Regular and reliable attendance; professional communication with all contacts; confidentiality.
Any combination of experience and training that demonstrates the ability to perform the duties of the position is qualifying. This might typically include:
- Master’s degree in psychology, social work, counseling, or related field and appropriate state license or certification; AND
- Five (5) years’ post-Master’s experience in behavioral health which includes at least three years of clinical supervision of other professionals including program supervisors. Experience in rural service delivery a plus; AND
- Demonstrated experience providing clinical or management services in a Substance Use Disorder program.
- Must possess professional licensure in the State of Oregon as an LCSW, LPC, or Psychiatric Nurse Practitioner; or must have the ability to obtain State licensure within six months of hire.
- CADC 1 certification is preferred.
- Experience in the administration of public mental health programs in Oregon is strongly preferred.
- Experience working with underserved communities, including work with mental health services, drug and alcohol abuse, and trauma is strongly preferred.
- Incumbent must obtain certification as an investigator and/or non-medical examiner for court in the procedures of involuntary commitments.
- Must possess a valid Oregon or Washington Driver’s License, maintain an acceptable driving record and be insurable for occasional client service purposes and also for travel between business office for meetings and/or trainings. (An alternate source of reliable transportation may suffice.)
- Must pass all criminal history check requirements as required by ORS 181.536-181.537 and in accordance with OAR 407-007-0200 to 407-007-0370.
- Ability to respond outside of regular office hours as assigned; ability to carry after-hours telephone.
OTHER REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge: Strong knowledge of the full spectrum of adult behavioral health services including outpatient, residential, acute care, case management and recovery services; strong knowledge of administrative practices (e.g., management, budget, and personnel practices); strong knowledge of SUD treatment. Knowledge of the practices, principles and philosophy of best and evidenced-based behavioral health treatment practices; knowledge of Feedback Informed Treatment (FIT) and trauma-informed care; thorough knowledge of a variety of other treatment methods; knowledge of program planning, development and coordination at a variety of care levels; knowledge of clinical documentation standards and practices; knowledge of electronic health records and management information system processes and procedures; knowledge of strategic planning; knowledge of staff development and supervisory practices; knowledge of resource development and grant management.
Skill: Strong leadership skills. Skill in the use of electronic medical records software; skill in the use of Microsoft Office, database systems, and other business applications; skill in the use of personal computers and standard office equipment.
Ability: Ability to understand and effectively apply the concepts and practices of a trauma-informed philosophy in performing the work. Ability to provide effective program leadership; ability to provide effective clinical supervision and guidance; ability to support and motivate staff at all levels of the department; ability to understand and apply the principles of cultural competency; ability to work effectively in diverse communities; ability to interpret and apply relevant laws, ordinances, rules, policies and procedures; ability to analyze data, draw logical conclusions, and make appropriate recommendations; ability to write cogent and professional reports, correspondence, proposals and presentations; ability to maintain a strong service orientation and to work effectively on multiple projects; ability to organize and execute work effectively under the pressure of time-sensitive deadlines; ability to speak before groups of various sizes; ability to work with grace and good humor under pressure; ability to perform effective work both independently and as a team member; ability to establish and maintain strong collaborative relationships with community partners; ability to work cooperatively with other departments and community partners; ability to communicate effectively, both orally and in writing; ability to establish and maintain harmonious work relationships with co-workers at all levels of the organization, consultants, contractors, community partners, and consumers.
The Clinical Services Manager must have the ability to quickly assess and respond to concerns related to interpersonal and environmental safety. This position must have the ability to support and assist the team in providing safety to all clients and staff in potentially risky situations. While performing the essential duties of this position, the employee is regularly required to use office automation including computer and phone system that requires fine manipulation, grasping, typing and reaching. The employee may be required to sit or stand for several hours at a time, depending on environment and need. This position may occasionally be required to lift up to twenty (20) pounds, and to kneel, reach, bend or squat while in the office or in the community. This position requires the ability to travel between work locations and to move within a variety of physical settings.
Work is performed in various settings, including office environment, community settings and other agency stakeholder facilities. The office environment is typically with moderate stimuli and may often result in exposure to increased sensory experiences. Community settings, such as residence, schools, police precincts, respite facilities, hospitals and other public spaces may pose additional risks or discomforts which require safety precautions. The Clinical Supervisor is expected to perform work responsibilities in the same settings in which employees are required to work. Daily routines may be frequently hectic and may require the Clinical Services Manager to perform any or all of the site’s functions and, on frequent occasions, performing the tasks of other supervisors and employees as needed. Meal periods, breaks and scheduled supervisions are subject to interruption. Universal Precautions and remaining alert to environment are critical to address the potential for violent behavior, safety concerns, biohazards, noise and contaminants.